Help
How to Get Hold of Me
B2BJv is me, Steve Scott. If something needs sorting — a quote, a paid order, artwork, or a sign that isn't right — email, call, or text. You will get an Australian on the end of the line who actually wants the job to work.
Last updated 11 September 2026.
How to Reach Me
Email steve@b2bjv.com, call or text 0415 105 532. A short message with your name and what you need is enough.
I aim to reply on business days. I am one person, so it is not always instant. If you have a hard deadline, say so in the first message.
There is no ticket system and no sales team. If you contact B2BJv, you're talking to me.
What I Can Help With
I will help with:
- Quotes, sizes, artwork, and whether a product is the right fit
- Tow Smart orders paid on this website: what you bought, where it is going, and when it should leave
- A job that is faulty, not as described, or not what we agreed
- Changing a delivery address before I have dispatched a paid Tow Smart sign, if I still can
Where I Draw the Line
I will go a long way for a client. I will not promise the world, take a job I cannot do well, or pretend I have a warehouse full of staff.
If I am not the right person for the work, I will say so and point you somewhere useful if I can. I'd rather do that than sell you a banner that will not do the job.
Custom work is quoted and starts when you approve a proof. Stock Tow Smart signs on this site are paid through Stripe Checkout. Prices, postage, and the twelve-month replacement terms are on the product pages and in the Terms of Service.
If You Have Already Paid
Use the email address you used at Checkout, and a word about what you bought. Do not send card numbers. I do not need them, and I cannot see them — Stripe handles the payment.
Stripe sends its own receipt. I send a packing note for Tow Smart signs once payment is confirmed. If either of those is missing, tell me and I will check.
Need Me?
Email, call, or text. I would rather hear from you early than find out later that something was not right.